FAQ
Is there a free version or trial period?
We do not provide a trial period.
Instead, you can use our full-featured demo version, which includes all functionalities of the platform.
Full access: The demo environment contains the same tools, modules, and interface as the live system, allowing you to fully understand how the product works.
No payment or registration: You can access the demo instantly without entering any personal or billing information.
Demo environment: Please note that the demo uses sample data and operates in a separate environment. Your actions will not affect real accounts or production data.
Support: If you have any questions while exploring the demo, our team is ready to help.
What are the system requirements for the service?
Our service operates entirely within a web browser, meaning you don't need to install any additional software on your computer or mobile device.
The service is optimized for use with the most popular browsers, such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. It's recommended to use the latest browser versions for the best performance and security.
Since the service operates online, you'll need a stable internet connection. Connection speed can affect the service's performance, especially when uploading or transferring large files.
Even though our service runs in a browser, we utilize modern encryption technologies and data protection measures to ensure your privacy and security.
How do you ensure the security of my data?
Our servers are located in EU countries. All data transmitted between your device and our servers is encrypted using modern standards, such as TLS/SSL. This ensures your data is protected from interception or modification by third parties.
Your data is stored in secure data processing centers with multiple redundancies. This ensures their availability and protection against loss.
We regularly back up all data, allowing for quick recovery in the event of unexpected failures or errors.
Access to servers and data is strictly limited and is granted only to authorized personnel who have undergone security training.
We respect your privacy and do not share your data with third parties without your explicit consent.
How do you respond to customer feedback and suggestions regarding the improvement and development of your product?
We highly value feedback from our clients and actively use it to enhance and develop our product. Our goal is to create a product that best meets user needs. Therefore, we always accommodate our clients and strive to make the changes and improvements that will be most relevant and beneficial to them. Your opinion is important to us, and it directly influences the development of our product.
How do you approach data migration from other systems and standard document formats such as PDF, MS Word, and MS Excel?
We understand how crucial uninterrupted operation is for our clients, and that's why we offer data migration services absolutely free of charge. Our team of experts is ready to assist you in transferring all the necessary data not only from other systems but also from documents in formats like PDF, MS Word, and MS Excel. We aim to ensure the utmost convenience and efficiency of this process for you.
How much does a subscription to this service cost?
The cost of a subscription to our service depends on the number of users who will be using it. We charge based on the number of active users. Additionally, we offer discounts that are calculated based on the total number of users and the payment period you choose. To get specific information about prices and available discounts, please contact our support service.
Who are your clients?
Our clients are spread across various countries, including regions of Asia, Europe, and Latin America. A significant portion of our client base consists of crewing agencies. We take pride in the fact that crewing agencies from these regions choose our product, attesting to its versatility and high quality.
How can I retrieve my data if I decide to stop using your service?
If you decide to discontinue using our service, we guarantee that we will provide you with all your data free of charge upon request. The data will be provided in standard document formats, ensuring easy and straightforward use in other systems or for personal purposes.
Do you comply with GDPR?
Yes. Crewvector is a European company and fully complies with the General Data Protection Regulation (GDPR).
We process and store all personal data within the EU, apply strict access controls, and ensure that every operation with personal information follows GDPR principles such as purpose limitation, data minimization, transparency, and the right to erasure.
Your personal information is never shared with third parties without your explicit consent.